Online Courses
Unlock the potential of your workforce with our comprehensive program designed to empower entry-level to mid-level professionals with the skills to perform professionally in the workplace.
Effective communication is the cornerstone of productivity and success, and our course is meticulously crafted to equip your employees with the essential communication skills needed to excel in client interactions.
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Mastering Professional
Communication
What You'll Learn
Foundations of
Professionalism
Understand the mindset of the professional work stage and your individual role in the greater team performance.
Non-Verbal
Communication
Understand the impact of your body language both in-person and over the phone.
Vocal
Tone
Learn to develop a professional tone understanding the impact of volume, pace and pitch on the client experience.
Phone
Etiquette
Master the rules for business phone correspondence.
Email
Tone
Develop an understanding on how to bring tone into an email that is clear, professional and effective.
Email
Rules
Learn the rules for business emails.
Self
Regulation
Learn how to continuously give an even keeled performance for your client.
Who Should Enroll?
This program is ideal for entry-level to mid-level professionals who are looking to improve their communication skills and customer service. Whether you're new to the workforce or seeking to refine your existing skills, this course offers valuable insights and practical techniques to help you communicate with confidence.